At Purestream Shower Shop, we’re committed to providing precision-engineered shower solutions with professional support. Below you’ll find answers to our most common queries about products, delivery, and technical support.
Product Information
What types of shower systems do you offer?
We specialise in professional-grade shower solutions including:
- Bar mixers and bath/shower mixers
- Concealed and exposed shower valves
- Digital shower systems
- Disability-adapted showers
- Power showers and electric models
- Complete installation kits and accessories
Are your products suitable for professional installation?
Absolutely. Our products are designed to trade-grade specifications, making them ideal for both professional plumbers and discerning homeowners. We offer technical support for installation queries via our Wakefield-based team.
Do you provide technical support for product installation?
Yes, every order includes access to our technical team. Email [email protected] with your installation questions, quoting your order number where applicable.
Ordering & Delivery
What delivery options do you offer?
We provide two professional shipping solutions:
- Express Professional Service: £12.95 (orders under £50) via DHL/FedEx, 1-2 day processing, 10-15 day delivery window
- Trade Standard Delivery: Free on orders over £50 via EMS, 1-2 day processing, 15-25 day delivery window
How is my order packaged for delivery?
We use industrial-grade protection:
- Bubble-wrapped valves
- Compartmentalized accessories
- Special protection for digital controllers
Can I track my order?
Yes, all shipments include full tracking information via your selected carrier (DHL, FedEx or EMS).
Do you ship internationally?
We offer global shipping to most regions (excluding select Asian and remote areas). International customers should note that VAT/duties may apply to their orders.
Returns & Warranty
What is your returns policy?
We offer a 15-day return policy from delivery date with these conditions:
- Original packaging required for digital showers and electronic components
- Contact our team before returning plumbing fittings or installation items
- Special order items (custom finishes, disability systems) may have different terms
How do I initiate a return?
Please contact our technical team at [email protected] before returning any items. We’ll guide you through the process to ensure a smooth resolution.
Payment & Accounts
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure online payments.
Do you offer trade accounts for professionals?
Yes, contractors planning large projects can contact our trade team at [email protected] to discuss bulk delivery solutions and trade account benefits.
Technical Support
How can I get help with product compatibility?
Our technical team reviews every order for compatibility (e.g., concealed valves with appropriate rail kits). For specific queries, email us with your project details at [email protected].
What if I receive damaged goods?
Despite our industrial-grade packaging, if items arrive damaged, please contact us immediately at [email protected] with photos of the damage and packaging for prompt resolution.
Still have questions? Our technical team is ready to assist with your shower solutions. Contact us at [email protected] or visit our Wakefield workshop at 39 Kirkgate, Wakefield, GB WF6H 3GG.