At Purestream Shower Shop, we take pride in offering professional-grade shower solutions to both trade professionals and homeowners worldwide. We want you to be completely satisfied with your purchase of our bar mixers, shower valves, digital showers, and other premium products. If you’re not happy with your order, our straightforward returns and exchanges policy makes it easy to resolve.

Eligibility for Returns & Exchanges

You may return or exchange most items within 15 days of receiving your order, provided that:

  • The product is in its original condition (unused, uninstalled, with all packaging and tags intact)
  • You have the original proof of purchase (order number or receipt)
  • The product is not listed below as non-returnable

Non-Returnable Items

For hygiene and safety reasons, the following products cannot be returned or exchanged:

  • Plumbing consumables (opened packages)
  • Installation items that have been used or modified
  • Servicing and repair tools that show signs of use
  • Any products that have been installed or used

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our team within 15 days of receiving your order by emailing [email protected] with your request
  2. Provide details including your order number, the item(s) you wish to return/exchange, and the reason
  3. Wait for approval – we’ll respond within 2 business days with return instructions
  4. Package the item(s) securely in the original packaging with all accessories
  5. Ship the return to our warehouse at the address provided in your return approval

Return Shipping Information

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Return Address:
Purestream Shower Shop
Returns Department
39 Kirkgate
Wakefield, GB WF6H 3GG

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5 business days of receipt
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution
  • For exchanges, we’ll ship your replacement item once the return is received and approved

Damaged or Defective Items

If you receive a damaged or defective product (including shower valves, digital showers, or other professional shower solutions):

  • Contact us immediately at [email protected]
  • Provide photos of the damage or defect
  • We’ll arrange for a replacement or refund at no additional cost to you

Return Request Template

To help expedite your return request, please use the following template when contacting us:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Purestream Shower Shop Team, I would like to request a [return/exchange] for the following item(s) from my order #[Your Order Number]: Product Name: [e.g., Bar Mixer, Concealed Shower Valve] Quantity: [Number of items] Reason for Return: [e.g., Wrong size, Changed mind, Defective item] [For exchanges only] I would like to exchange for: [Product Name and any specific details] Please advise next steps for returning the item(s). Best regards, [Your Full Name] [Your Contact Information]

Questions?

Our customer service team is here to help with any questions about returns, exchanges, or our professional shower products. Contact us at [email protected] and we’ll be happy to assist.

Thank you for choosing Purestream Shower Shop for your professional and home shower solutions.