Welcome to Purestream Shower Shop (“we”, “us”, or “our”). These Terms and Conditions govern your use of our website www.purestreamshowers.com and all purchases made through it. By accessing our website and making purchases, you agree to comply with these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website and products are intended for trade professionals and homeowners seeking professional-grade shower solutions. By using our site, you confirm you are at least 18 years old and accessing from a region we service (excluding certain Asian regions and remote areas).

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, product designs, and software, is our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Products and Services

2.1 Product Descriptions

We specialize in professional shower solutions including:

  • Bar mixers and bath/shower mixers
  • Concealed and exposed shower valves
  • Digital and electric showers
  • Disability-accessible shower systems
  • Installation items and plumbing fittings
  • Servicing tools and accessories

We make every effort to display products accurately, but colours may vary slightly due to monitor settings. Technical specifications are provided for professional installers’ reference.

2.2 Professional Advice

While we provide product information suitable for trade professionals, we recommend consulting a qualified plumber for installation advice. We are not liable for improper installation or misuse of products.

3. Orders and Payments

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse orders for any reason, including suspected fraudulent activity or product unavailability.

3.2 Pricing

All prices are in GBP (£) and inclusive of VAT where applicable. We reserve the right to adjust prices due to supplier changes, though this won’t affect confirmed orders.

3.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at checkout. For security, we do not store full payment details on our servers.

4. Shipping and Delivery

4.1 Processing and Delivery Times

Orders are processed within 1-2 business days. Delivery options:

  • Standard Shipping: £12.95 via DHL/FedEx (10-15 business days after dispatch)
  • Free Shipping: For orders over £50 via EMS (15-25 business days after dispatch)

Delivery estimates are not guaranteed and may vary for international orders. Some regions may not be serviceable.

4.2 Delivery Responsibilities

Upon delivery, you must:

  • Inspect packages for visible damage before accepting
  • Report any discrepancies within 48 hours
  • Ensure someone is available to receive professional-grade products

We are not liable for delays caused by customs, weather, or other unforeseen circumstances.

5. Returns and Refunds

5.1 Return Policy

You may return most items within 15 days of receipt if:

  • Products are unused, uninstalled, and in original packaging
  • You provide proof of purchase
  • The item isn’t on our non-returnable list

5.2 Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

  • Opened plumbing consumables
  • Used installation items or modified products
  • Servicing tools showing signs of use
  • Any installed products

5.3 Return Process

To initiate a return:

  1. Email [email protected] within 15 days
  2. Include order number, item details, and reason for return
  3. Await approval and return instructions
  4. Ship items to: Purestream Shower Shop Returns, 39 Kirkgate, Wakefield, GB WF6H 3GG

Customers are responsible for return shipping costs unless the return results from our error.

5.4 Refunds

Approved refunds will:

  • Be processed within 5 business days of receipt
  • Be issued to the original payment method
  • Take 5-10 business days to appear in your account

6. Warranties and Liability

6.1 Product Warranties

Manufacturer warranties apply to eligible products. Details are included with your purchase. Our liability is limited to the purchase price of the product.

6.2 Limitations of Liability

We are not liable for:

  • Consequential damages from product use
  • Improper installation or maintenance
  • Events beyond our reasonable control

Nothing in these terms affects your statutory rights as a consumer.

7. General Provisions

7.1 Privacy

Your use of our website is subject to our Privacy Policy, which explains how we collect and use your data.

7.2 Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance of the modified terms.

7.3 Governing Law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of English courts.

8. Contact Information

For questions about these Terms and Conditions, please contact:

Purestream Shower Shop
39 Kirkgate
Wakefield, GB WF6H 3GG
Email: [email protected]

Professional Note: As specialists in shower solutions for both trade professionals and discerning homeowners, we aim to provide clear terms that support quality service while protecting both parties’ interests. We appreciate your business and are committed to resolving any issues fairly and efficiently.